WMS SUPPORT ENGINEER
Full Time • Naperville
WMS SUPPORT ENGINEER
Guide and collaborate with L1-L3 WMS support teams.
Provide technical assistance and resolution guidance to DC Operations.
Collaborate with cross-functional IT teams for support issues and upgrades.
Perform initial issue triage and escalate as needed.
Troubleshoot and resolve issues in real-time.
Conduct root cause analysis for bugs and process improvements.
Document and track incident trends.
Create and update knowledge articles.
Support new feature releases and provide hypercare.
Work flexible hours for Second Shift (3 pm – 11 pm EST).
Experience and Skills:
Expertise in supply chain logistics and distribution, preferably healthcare.
Strong technical background in Blue Yonder WMS.
Proficient in evaluating WMS Trace files.
2+ years in Blue Yonder WMS development (MOCA commands, Integrator, Reports, Labels).
Experience in functional configuration, policy management, job maintenance, and interface event management.
2+ years of production support experience.
Proficient in Linux OS, command line operations, and Oracle Databases/SQL.
Experience with incident management, change management, and Jira tools.
Strong communication and documentation skills.
Associate or higher degree in Computer Science, Data Science, or Engineering Science.
Attention to detail and highly organized.
Experience with WES/WCS automation integration.
Guide and collaborate with L1-L3 WMS support teams.
Provide technical assistance and resolution guidance to DC Operations.
Collaborate with cross-functional IT teams for support issues and upgrades.
Perform initial issue triage and escalate as needed.
Troubleshoot and resolve issues in real-time.
Conduct root cause analysis for bugs and process improvements.
Document and track incident trends.
Create and update knowledge articles.
Support new feature releases and provide hypercare.
Work flexible hours for Second Shift (3 pm – 11 pm EST).
Experience and Skills:
Expertise in supply chain logistics and distribution, preferably healthcare.
Strong technical background in Blue Yonder WMS.
Proficient in evaluating WMS Trace files.
2+ years in Blue Yonder WMS development (MOCA commands, Integrator, Reports, Labels).
Experience in functional configuration, policy management, job maintenance, and interface event management.
2+ years of production support experience.
Proficient in Linux OS, command line operations, and Oracle Databases/SQL.
Experience with incident management, change management, and Jira tools.
Strong communication and documentation skills.
Associate or higher degree in Computer Science, Data Science, or Engineering Science.
Attention to detail and highly organized.
Experience with WES/WCS automation integration.
Compensation: $65.00 per hour
Empowering the Future of Healthcare
The healthcare Industry is on the brink of a paradigm shift where patients are increasingly being viewed as empowered consumers, utilizing digital technologies to better understand and manage their own health. As a result, there is a growing demand for a range of patient-centric services, including personalized care that is tailored to each individual's unique needs, health equity that ensures access to care for all, price transparency to make healthcare more affordable, streamlined prior authorizations for medications, the availability of therapeutic alternatives, health literacy to promote informed decision-making, reduced costs, and many other initiatives designed to improve the patient experience.
ClinDCast is at the forefront of shaping the future of healthcare by partnering with globally recognized healthcare organizations and offering them innovative solutions and expert guidance. Our suite of services is designed to cater to a broad range of needs of healthcare organizations, including healthcare IT innovation, electronic health record (EHR) implementation & optimizations, data conversion, regulatory and quality reporting, enterprise data analytics, FHIR interoperability strategy, payer-to-payer data exchange, and application programming interface (API) strategy.
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