Overview

An Epic Willow Analyst specializes in optimizing and supporting the Epic Willow modules (pharmacy-related systems in Epic EHR) through design, configuration, implementation, and troubleshooting across healthcare environments. They ensure seamless medication workflows and user satisfaction.

Key Responsibilities

Design, build, test, implement, and maintain Epic Willow modules (e.g., Willow Inpatient, Ambulatory, Inventory)
Collaborate closely with pharmacists, clinical staff, and IT for workflow design, optimization, and issue resolution
Troubleshoot user issues, configuration challenges, and system glitches; provide ongoing support post-implementation
Conduct root cause analysis, identify solutions, document, and implement changes
Lead or support go-lives, upgrades, system changes, and user training initiatives.
Prepare training materials, system documentation, flowcharts, and reports detailing configuration and workflow logic
Serve as a liaison between end-users (pharmacy, clinicians) and InfoSystems teams, fostering trust and clear communication
Participate in change and project management; support small to medium-scale Epic Willow projects

Qualifications

Education: Bachelor’s degree in Computer Science, Information Systems, Healthcare, or a related field (Associates + experience may substitute in some cases)
Certifications: Epic Willow module certification (Inpatient, Ambulatory, Inventory); some employers require certification upon hire or within a set timeframe (e.g., 120 days)
Experience: Typically 3+ years in Epic roles; variations across levels (I, II, III) depending on seniority
Technical Skills: Strong knowledge of pharmacy workflows, inventory management, Epic configurations, interfaces, and general EHR operations
Soft Skills: Analytical thinking, effective communication, documentation, training capability, stakeholder engagement, flexibility, and ownership of assignments

Career Levels Example (PIH Health)

Analyst I: Bachelor’s or clinical license, minimal to 3 years of experience.
Analyst II: 3–7 years of experience plus domain knowledge.
Analyst III: 7+ years experience; deep expertise in Willow Ambulatory Pharmacy and Inventory Tracking. Must be certified at hire

This is a remote position.

Empowering the Future of Healthcare

The healthcare Industry is on the brink of a paradigm shift where patients are increasingly being viewed as empowered consumers, utilizing digital technologies to better understand and manage their own health. As a result, there is a growing demand for a range of patient-centric services, including personalized care that is tailored to each individual's unique needs, health equity that ensures access to care for all, price transparency to make healthcare more affordable, streamlined prior authorizations for medications, the availability of therapeutic alternatives, health literacy to promote informed decision-making, reduced costs, and many other initiatives designed to improve the patient experience.

ClinDCast is at the forefront of shaping the future of healthcare by partnering with globally recognized healthcare organizations and offering them innovative solutions and expert guidance. Our suite of services is designed to cater to a broad range of needs of healthcare organizations, including healthcare IT innovation, electronic health record (EHR) implementation & optimizations, data conversion, regulatory and quality reporting, enterprise data analytics, FHIR interoperability strategy, payer-to-payer data exchange, and application programming interface (API) strategy.

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